RPA allows businesses to automate tasks and processes that employees normally do. The system is compatible with different platforms and departments. RPA is easy to integrate with existing IT infrastructure. It doesn’t need additional installations. To automate vital processes, companies don’t need to spend a lot of money. There are many ways to use RPA effectively. Some of the RPA use cases are listed below.
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Customer Service
Customers expect quick and efficient responses. Automation makes it possible to provide the results customers desire. Automated customer service systems can answer customers’ initial questions and resolve their queries. The system can separate queries into different categories, such as the tech department or service department.
The sorting process ensures that the customer’s queries are directed to the appropriate agent so they can be addressed quickly. It is unnecessary for customers’ calls to be transferred between executives. Many rules-based processes in customer service can be automated or streamlined. Research shows that 70% to 80% can be automated in rules-based processes, so it’s a good idea for customer service to get started.
Invoice Processing
Repetitive manual tasks are required for large volumes of invoice processing. This can lead to delayed or incorrect payments. Vendors can only deliver high-quality goods or services if they receive timely payments. Invoice processing presents many challenges, such as invoices in different formats. This requires consolidating data from multiple sources into a single financial database system.
RPA automatically processes invoices after receipt. OCR can be used to automate the paper-based invoice format. RPA automates data input and reconciliation errors. It can also process certain decisions required for invoice processing. This minimizes human intervention. RPA automates the entire process, from receipt to payment.
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Sales Orders
It is difficult to maintain data consistency between enterprise systems. Sales reps must spend time entering data into both the ERP and CRM systems. Finance analysts must replicate the data and enter it into another module or system. This can lead to duplication and errors that could impact productivity.
The use of RPA automates sales tasks from sales order entry to invoicing. It can help you maintain a database, remove duplicate data, improve customer experience and increase sales employee satisfaction. By automating data entry, your sales staff can focus on prospecting and generating more customers.
Payroll
Processing payroll each month can be tedious and time-consuming for HR teams in all organizations. This also requires large amounts of data entry. This can lead to data inaccuracies that could cause delays in payments and employee dissatisfaction.
RPA allows you to verify the consistency of employee data across multiple systems, validate timesheets and load earnings, and deduct taxes. RPA can automate the creation of paychecks, manage benefits, and reimburse employees. RPA automates payroll-related transactions from beginning to end in order to avoid errors and delays.
Conclusion:
RPA can be used in many different ways, as you can see, although it takes some practice. Here we have seen different RPA use cases. To get complete guidance on RPA implementation, contact FITA Academy. They offer complete guidance and RPA Training in Coimbatore under the guidance of experienced industry professionals.